FAQ's

Shipping policy

Canada wide only.

Shipping costs are calculated based on mailing address and gift box weight.

Free local pickup from our Toronto, east end home
Toronto delivery via courier - $10 flat rate (approximately North to Bayview Village, East to Guildwood [Scarborough], West to Old Mill, South to downtown/ the lake)

Canada Wide Examples:
Estimated shipping costs within Ontario - $10 to $14
Estimated shipping costs to BC - $15-20

We ship our gift boxes using several services:

FREE local pickup is available - Toronto, east end (usually ready for pickup within 24-48hrs - you will receive an email once the gift box is ready for pickup)
Local delivery via courier - 1-3 business days
Canada wide via Canada Post, Purolator, UPS - 2-7 business days

*These time frames are not guaranteed, weather and mail volume can affect delivery.

Canada Post has announced that they will no longer be guaranteeing on-time delivery. Due to high volumes and social distancing protocols, you may experience shipping delays. For more info and updates please check the Canada Post website here.

*You will receive a tracking number via email once your gift box has shipped.

Not in one transaction. You will have to purchase each gift box separately; this way we can ensure that each gift gets shipped to the correct address.

Or you can simply email us at hello@thekindcurator.ca and we can process the order for you.

Local Pickup

Yes, FREE porch pickup from my residence is available! Located in the east end of Toronto - upper beaches neighbourhood. Please select "local pickup" as your shipping option at checkout & you will be given the address.

We will notify you by email when your order is ready and provide safe pickup instructions.

Locally Sourced Products

From Canada only!

We source and choose products that align with our company values

Brands that believe in minimal packaging and less-to-no plastic; that use better materials like upcycled fabric scraps from the fashion industry turned into something new. Brands that use high quality, locally sourced, sustainable ingredients. Products that can provide us with easy swaps for everyday use eg. beeswax wrap over plastic wrap. Small-batch, Canadian-made goods to keep things local and from the heart.

Eco-Conscious Packaging

We carefully select our packaging & shipping options

All of our gift boxes consist of one box only; there is no box inside of another box. We use mailers that are made of a high percentage of post-consumer recycled material. They can be easily recycled at home or reused for storage. We are working to source a close-to-home manufacturer that makes 100% post-consumer recycled boxes that are more accessible to small businesses. All other pieces included to make our gift boxes look and feel luxurious are eco-conscious: recyclable, biodegradable, compostable, and non-toxic. Our stickers are made of paper pulp and are not laminated, which allows them to biodegrade naturally.

We also choose to package without plastic and include products that are free of plastic (with the exception of a lid here and there).

When You Purchase A Box, We Plant A Tree

We partner with an organization that helps businesses reduce their carbon footprint and combat the effects of climate change

The Kind Curator Co. has partnered with TreeEra, a membership based tree planting company. The same way people subscribe to Netflix or Spotify, they can become a TreeEra member and every month they will be doing their part in helping to offset their carbon footprint. TreeEra takes a complex subject like Climate Change and offers a simple and effective way people can take action. Since 2016, they have planted over 60,000 trees in places like British Columbia, Ontario, Africa & Costa Rica!

Personalized Message

You sure can! When you add a box to your shopping cart, you are able to add a custom message in the box provided or you can choose to leave blank. Each personalized notecard is handwritten.

Custom Boxes

Most of our curated boxes have some customization options eg. the type of tea, colour/ material of hair scrunchie.

We currently do not offer full gift box customization on our website, however if there is something you would like us to put together for that someone special, we would be more than happy to help!
Simply email us at hello@thekindcurator.ca

Corporate or Special Events gifts

Have a special event coming up and you would love to give your attendees a little something thoughtful on their way out?

This is something that we are planning on rolling out over the next few weeks.
If you would like to connect, we would be happy to chat. Simply send an email to hello@thekindcurator.ca and we'll be in touch!

Returns and exchanges

All sales are final - we truly believe that you will love it!
No refunds or exchanges.

Everyone should receive products that they can safely use and enjoy; if you do receive product that is damaged or broken, please contact us within 48hrs at hello@thekindcurator.ca.
Please include a photo if possible.

Payment Options

We accept all major credit cards, PayPal & Apple Pay. We do not store or collect credit card information. All credit card transactions are processed through Shopify Payments for your privacy and security.

Promotions

The best way to keep in touch and find out about any discounts, is by joining our newsletter.

Can't find the answer to your question?

We would love to help answer your question, send an email to hello@thekindcurator.ca.